Delivery is free within NZ unless you are situated at a rural or island address, in which case an additional charge may apply.
Deliveries to an address above the ground floor may also incur an additional charge.
For export orders, we can deliver to a freight forwarder located within New Zealand free of charge.
For further information, please check with us at firstname.lastname@example.org
Yes a signature is required.
Damage in transit to your goods must be noted on the delivery docket and a claim must be lodged with us within 24 hours of receipt of your order. Please see our Freight Acceptance Policy for more information.
If your address is likely to be unattended, or if you have a specific delivery request, please note this information with your shipping instructions at time of order to help ensure your delivery is completed successfully.
While we don’t have a furniture store, we do however have showrooms where we can arrange to meet you for private viewings during standard business hours to discuss your requirements further.
Please contact us for more information at email@example.com to arrange a private meeting.
Yes, you can return an item provided it is in the original packaging and in new, resaleable condition.
Please note that a restocking fee and a charge for freight applies to the return of a ‘change of mind’ item.
Furniture that has been specially made for you aren't eligible for a refund.
If an item has incurred damage in transit, or is faulty, please let us know.
We will either arrange for the repair, replacement or a refund of that item.
For more information, please read our Return & Refund Policy