We offer a 30 Day Return Policy. This means that if you’d like to return your item, you must initiate the return process within 30 days from the date of receiving your product.
Criteria for Returns:
- To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.
- To complete your return, we will require a receipt or proof of purchase.
- Delivery costs for non-defective goods will be met by the customer and a 10% restocking fee will apply.
To begin the process, please email us at firstname.lastname@example.org or use our contact form and select “Refund & Return” as the subject and let us know you’d like to return your item(s) with your proof of purchase.
Faulty / Damaged Goods
If you have purchased a faulty, incorrect or damaged item, we will refund or remedy the situation free of charge by either:
- Replacing the faulty part.
- Replacing the item.
- Providing you a full refund.
In order for a claim to be considered, please note the following:
- You must inspect your order for any damage upon receipt and prior to signing with the courier.
- If goods are received in damaged condition this must be noted on the delivery docket at the time of signing. If this is not noted, your item is then deemed to have been ‘received in good condition’.
- Agile Office Furniture must be notified within 24 hours of receipt of goods in order for a claim to be considered and lodged, please contact us.
- Any claim after the goods have been signed for will need to be assessed by Agile Office Furniture.
- If possible, please provide photo(s) of any damage/faulty goods, as this will help with the returns process.
- All goods are dispatched in good condition and carried “at limited carrier’s risk” (pursuant to the Carriage of Goods Act 1979)
How to Return Your Item
- To begin the process, email us at email@example.com with your order number in the subject line or by using our contact form with the subject ‘Return & Refund” stating your reason for your request.
- Please specify in your email if your return is due to damage / faulty item or a change of mind return.
- If this is a damaged / faulty item, please attach photos if possible as this will help us expedite the return process.
- Once your return is accepted, we’ll send you a digital return shipping label, as well as instructions on how and where to send your package.
- We will notify you by email once we’ve received and inspected your return, and let you know that the refund or replacement has been approved
- Once approved, you’ll be automatically refunded back to your original payment method and this should be reflected on your statement within 5 - 7 business days.
- To be eligible for a return, the item(s) must be:
- In the original packaging.
- Not a custom build
- In the same condition that you received it, and unused.
- All delivery costs for “change of mind orders” will be met by the customer.
- A 10% restocking fee will apply if the item is a change of mind return.
- We will notify you once we have received and inspected the item(s) to let you know if the return has been approved either for an exchange, replacement or a refund.
- Once approved, your refund will be immediately issued back to your original payment method. This should be reflected on your statement within 3 - 5 business days.
Cancellation of Orders
Product orders are often shipped within 24 hours so you will need to contact us as soon as possible within 24 hours of placing your order if you’d like to cancel. Cancellation Requests are considered on a case-by-case basis at our sole discretion. If your product has been dispatched and we do accept your cancellation request, all costs associated with the sale, including a 10% re-stocking will be charged by Agile Office Furniture or deducted from the original payment method.
Agile Office Furniture takes pride in its service to Kiwi’s and is guided by the spirit of the Consumer Guarantees Act. All products offered by Agile Office Furniture include a manufacturer's warranty which vary in length and can be found under individual product specs.
Different products are often covered by different warranty time periods, depending on the type of product and / or the manufacturing company / frame / supplier.
If you have any questions relating to refunds and returns, please reach out to us via any of the following contact channels below.
Phone: 0800 891 302